Built for telehealth teams
Your providers work for three companies. Only one of them can be listed correctly.
High provider churn, multi-state expansion, and providers working for multiple telehealth companies at once. One company’s roster update overwrites another’s in the payer directory. You don’t find out until a claim gets denied.
Why it matters
One telehealth company we talked to has 15,000 providers and 5 FTEs whose entire job is formatting spreadsheets and logging into payer portals. They still can’t tell you which providers can bill.
Pain point
Providers work for multiple companies — competitive listings create conflicts in payer directories
Pain point
New market launches stall because nobody can confirm providers are billable with local payers
Pain point
Manual process doesn’t scale: doubling your providers means doubling your credentialing staff
Operating model
One workflow for the team. Enough payer specificity under the hood to make it real.
This is where the product earns its keep. The team gets a clear operating answer while the payer-specific work stays structured behind the scenes.
Catch competitive listing conflicts
When another employer submits a roster update for the same provider, their data can overwrite yours. Rota monitors for these changes so you catch them in days, not months.
Scale without throwing people at it
Every telehealth company we talk to has the same answer to roster management: hire more people. Rota automates submission and monitoring so you can grow your provider network without growing your ops team at the same rate.
Reduce time to bill
New providers join, get credentialed, and then wait. 30 days. 60 days. 90 days. Not because something is wrong — because nobody can tell. Rota tracks until confirmation so you know the moment a provider can see patients.
What your team gets
See which providers can bill, which can’t, and which got overwritten by another company’s update
Launch new markets without waiting months to confirm each provider is in-network
Scale roster operations without scaling headcount
Next step
See how this workflow would map to your payer mix.
The right implementation path depends on where the pain shows up first. Start with the biggest blocker, prove the trail, then expand coverage.