Roster visibility, not another task list
Submitted. Unconfirmed. Unbillable.
Always know which providers can bill, which can't, and why. Rota automates the roster update process from formatting to payer confirmation.
Post-submission visibility
Roster status
Dr. Rachel Kim
Aetna TX
David Lopez, NP
BCBS IL
Dr. Priya Shah
Cigna GA
Tracked updates
18
Confirmed
14
Pending
3
After submission
Credentialing gets providers enrolled. Nobody tracks what happens after.
The roster file goes out to payers. Then the trail disappears into portals, inboxes, and phone calls. Weeks pass. Providers can't bill. Finance wants answers nobody has.
$250-300K/year
What a 100-provider organization spends managing roster updates manually. Formatting files, logging into portals, calling payers.
30 to 120 days
How long payer updates take to reflect in directories. No confirmation when they load. No alert when they don't.
$1,000+ per provider, per day
The cost of delayed billing when a provider is credentialed but the payer directory hasn't caught up.
How it works
Send. Track. Prove.
Rota handles the payer-specific complexity so your team gets one clean view of what was sent, what was confirmed, and what's stuck.
01
Send
Format roster changes to each payer's spec and deliver through their required channel. Portal, file, fax, API.
Outcome
The right file goes out the right way the first time.
02
Track
Monitor payer directories and systems to see when updates are reflected. Flag when they're not.
Outcome
Your team stops chasing confirmations manually.
03
Prove
Show exactly what each payer has on file, field by field. Surface discrepancies before they cause denials.
Outcome
Billing readiness becomes a fact, not a guess.
Where Rota fits
Picks up where credentialing leaves off.
Credentialing tools handle enrollment. Rota handles everything after the roster update goes out.
Credentialing
- Collect provider documents and credentials
- Submit enrollment packets
- Stop once the request is sent
- Leave post-submission follow-up to your team
- Format roster updates to each payer's spec
- Deliver through the channel each payer requires
- Track whether the payer actually loaded the update
- Capture confirmation, exceptions, and proof
Who built this
We've spent 7 years inside provider data. The roster problem kept showing up.
Every organization we worked with had smart people, good process, and no way to prove what payers actually did with their roster updates. We built Rota to close that gap.
Common questions
The questions teams ask before they move forward.
Does this replace credentialing?
No. Credentialing handles enrollment. Rota handles the gap after submission, where teams lose visibility and nobody can prove what each payer actually updated.
What if payer confirmations still happen offline?
That's the point. The workflow is designed to capture portal activity, email, spreadsheet exchanges, and manual follow-up in one trail. The payer reality is messy. The record doesn't have to be.
Do we need full payer coverage to start?
No. Start with the payers causing the most pain. Get the workflow right, expand from there.
Next step
See where roster visibility breaks down. We'll start there.
The first call is practical. Which payers cause the most drag, where the trail disappears after submission, and what it's costing you.